Frequently asked questions

How payments are made?

To accept payments, we use renowned payment gateways to offer maximum security and reliability. We never ask for or store your payment details in our systems. The entire payment process is handled in a third-party environment specialized in this type of functionality.

Can I try the products before buying?

Yes, we offer a trial period of at least 15 days so you can try the product within your environment, so you can be sure that the product will work on your operating systems, devices, and equipment.

Can I request a refund?

Yes, you can request a refund on our contact forms for any reason within 15 days of your payment. The refund will be processed through the payment gateway you initially used for your purchase.

What if the product didn't work as expected?

We do our best to ensure our products and services work in a wide range of environments, but not all situations can be addressed. Each device, operating system, browser, or network may have different configurations that prevent our software from functioning as intended.

You can always contact our technical support team and report any difficulties, and we will do our best to find a solution or update our software to meet new requirements.

As mentioned, unfortunately, not all incompatibilities can be resolved, so we strongly recommend that you try the software during the trial period.